JCPenney in Plano, TX Closed now

Reviews about JCPenney

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  September 06, 2019, by Lena Zeidan
  I called the men’s department to ask if my order I made online had came in to the store yet. At first it put me on hold and then said “ an associate is not available”. I called again, and someone answered. They said that I would be put on hold for 30 minutes. I told them that it was ok. I waited for 15 minutes and then the line was cut off. She ended the call on me. I called again and it once again said “ an associate is not available”. Feeling very mistreated as costumer spending money on an expensive adidas sports coat for my father’s birthday in 3 days, I decided to call the woman’s department. I thought that maybe someone would answer and that I could tell them what had just happened, and then they could help me see if my order came in. When I dialed the extension it rang for a little while, then it ended. Someone had just shut the line on me. As an employee, the least they could do was tell me they would put me on hold if they were busy! That was rude! I then called the children’s department and someone answered the line. They said one moment please, and I finally thought that someone was gonna help me, and then I heard the woman say to another woman, “I don’t have time for phone calls!” The other woman laughed and then she ended the line. Tomorrow I am going to the store and am going to inform the manager about this absurd behavior of the employees. I will pick up the jacket for my father and leave. That store will never see my face, or the face of anyone I know until they shut down. It’s a shame that the woman acted this way. When I made a trip to the store to purchase the pants for the coat a few days back, the employees were very respectful. It truly is a shame.